Kelly Gray Design, Inc. Policies
All policies are subject to change without prior notification. Please print out for your records.
We value our customers and respect their privacy. We do not sell or share your information with anyone.
Protecting your privacy and your information is important to us. We have taken appropriate measures to prevent the loss, misuse, or alteration of your data.
PRINTING RETURN POLICY
Kelly Gray Design focuses on providing all our clients with the best possible printing experience and products. If for any reason you are not completely satisfied with your order, please contact our us promptly. We will document your complaint and as we investigate how to best resolve the issue. All defects / order issues must be reported to Kelly Gray Design within 5 days of receiving your order.
We offer full refunds as house credit or reprints on defective print orders. Determination of order defects is at the discretion of Kelly Gray Design. Client will be requested to submit digital photos to document the product’s defects. In some cases, Client will be required to ship defective product(s) back to Kelly Gray Design at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to Kelly Gray Design at Client expense, Kelly Gray Design may reimburse Client for shipping if a defect is determined to exist.
Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless UPS delivers a defective product or fails to deliver an order.
Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at the Kelly Gray Designs discretion.
Direct mail services are not subject to the above stated standard return policies and will be evaluated on a case-by-case basis for potential refunds or reprints.